ELAAX is a family-run company supporting organizations in Germany and the DACH region since 2023—with an expanded international focus, e.g., France, the Netherlands, Denmark, Norway, Sweden, and Finland. Our benchmark: run IT in a way that reduces day-to-day load, strengthens resilience, and enables growth.
ELAAX stands for efficient solutions across applications, automation, and xeniality—a way of working that delivers technology with precision while treating people with respect.
What drives us: partnership at eye level—like among friends or guests
We believe in a principle that has become rare in day-to-day B2B, yet increasingly valuable: the customer is king. Not as a cliché, but as an operating mindset:
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listen instead of overpower (context before technology)
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support instead of deflect (solution before ticket closure)
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take ownership (outcome before excuses)
For us, this service culture is xeniality at its best: reliable, attentive, committed—and professionally documented.
Substance you can measure: operational stability by design
On elaax.de we bundle our core focus on IT service, IT support, networking, IT security, cloud solutions, and video surveillance—as a dependable foundation for your daily operations.
Reliability doesn’t come from “fast”—it comes from structure
Our delivery model is designed to be predictable: clear responsibilities, clean documentation, proactive monitoring, and defined escalation. This reduces disruption, increases security maturity, and creates decision-grade transparency.
Typical outcomes clients can expect:
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fewer unplanned outages through standardization & monitoring
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improved responsiveness via clear prioritization (P1–P4)
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a stronger security baseline via disciplined hardening/patching processes
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traceable decisions through documentation and reviews
“depending on the service agreement”
Our story: from high-performance systems to industrial IT—end-to-end thinking
Daniel Bauer founded ELAAX in 2023. ELAAX is the brand; the full name is Daniel Bauer – ELAAX.
The foundation: hands-on, interdisciplinary experience:
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starting in the video/film industry (high-performance workstations, editing systems, performance tuning)
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moving into industrial environments as lead system administrator—responsibility from the network demarcation point to the end user
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projects beyond classic IT: interfaces in production environments, test rigs, and automation-adjacent topics
Together with the expertise of his wife (Automotive Engineering & Management), ELAAX combines technical depth, process literacy, and strong execution.
How we work: clear process—fast start—clean operations
1) Intro call (20–30 minutes)
We align on goals, risk/criticality, team setup, time pressure, and the most sensible starting point.
2) Quick assessment & priority plan
We identify bottlenecks, risks, and quick wins (stability, security, cost/benefit).
3) Onboarding & standardization
Access, inventory, monitoring, backup, patch cycles, role model, documentation.
4) Run & optimize
Steady-state operations with KPIs, service reviews, roadmap upkeep, continuous improvement.
Security & trust: protection is mandatory—transparency is standard
At ELAAX, security is not an add-on; it is part of the operating logic: firewalls, endpoint security, backup/recovery, access concepts, awareness, and compliance readiness are implemented in a structured way.
Additional trust anchors (objective, auditable):
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professional liability insurance (LVM Versicherung; coverage Germany) – ELAAX IT-Service
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GDPR-oriented processing (e.g., confirmation-based form submission)
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clear provider details in the legal notice (legal transparency)
Brand focus from 2026: more clarity through specialization
To structure services more clearly and map response times and service packages (P1–P4) more precisely, we expand our brand portfolio from 2026:
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elaax.de – IT service, IT support, networking, IT security, cloud, video surveillance
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elaax24 – B2B procurement: hardware, software, office supplies
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elaax-marketing – websites, webshops, SEO, ads
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elags-agentur – automation & system development
Your advantage: better overview, cleaner structures, faster routing—and tailored service packages by need.
Why companies work with ELAAX
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Family-run & accountable: fast decisions, clear ownership.
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End-to-end mindset: infrastructure, security, processes, and users as one system.
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Service culture with xeniality: collaborative, respectful, solution-first.
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B2B focus: pragmatic, documented, SLA-ready.