When systems go down in Frankfurt, processes stop. Our IT support is designed for operational reliability, rapid response times, and clearly defined service levels. We support businesses with a dependable helpdesk, structured incident handling, and pragmatic on-site services—backed by clean documentation and continuous improvement.
Instead of operating in “firefighting mode,” we apply a support model that not only resolves incidents but reduces root causes through standardization, patch discipline, monitoring, and clear ownership.
Service Components
Service Desk (Remote): Ticket intake, prioritization, resolution/workarounds, status communication.
On-site Support Frankfurt: Hands-on support for hardware, networks, endpoints, and meeting rooms—scheduled or ad hoc.
Managed Support with SLA: Response times, escalation paths, reporting, service reviews.
Workplace & Identity: Microsoft 365/Teams support, Intune policies, user and permission management.
Server/Network Base Operations: Updates, backup checks, storage checks, capacity overview.
Security Hygiene: Patch management, baseline hardening, endpoint protection, MFA rollout support.
Operational Reliability Through Transparency
Monitoring & Alerting: Detect events early instead of “discovering” outages.
Knowledge Base: Recurring issues are resolved via standardized solutions.
Monthly Reporting: Ticket volume, root-cause clusters, availability indicators, and an actionable improvement list.
Typical Use Cases in Frankfurt
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Fast support for growing teams under high communication pressure
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Stabilization of hybrid environments (cloud + on-prem)
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Professional ticketing and SLA model instead of “ad-hoc IT requests”
FAQ
Do you offer fixed response times? Yes—via SLA packages with defined priorities.
Remote or on-site? Both—remote first, on-site when required or preferred.
Do you also support external locations? Yes—centrally managed via ticketing and standard processes.
How do you reduce recurring issues? Through root-cause analysis, standardization, and preventive measures.
Call to action (CTA):
Share your support setup (number of users, locations, core systems)—and we’ll deliver a suitable SLA and operations model for Frankfurt. To the initial consultation form.