Munich stands for momentum: growing teams, hybrid working models, and high expectations for availability. Our IT support provides a professional service desk that noticeably reduces day-to-day friction—through clear processes, structured communication, and a workplace focus designed for modern environments.
We combine remote support with scheduled on-site services. The goal is not only to resolve individual tickets quickly, but to establish a robust standard operation: fewer recurring incidents, greater transparency, and an improved user experience.
Support Services at a Glance
User Support & Service Desk: Onboarding/offboarding, account and permission requests, ticket routing, status updates.
Workplace Management: Windows/macOS endpoints, policies, device provisioning, compliance checks.
Microsoft 365 & Collaboration: Teams/Outlook/SharePoint support, permissions, structuring, best practices.
On-site Service in Munich: Network/Wi-Fi troubleshooting, meeting room support, hardware rollouts.
Stability Measures: Patch routines, backup checks, standardization, documentation maintenance.
Service Quality You Can Govern
-
SLA models with priorities (P1–P4)
-
Regular service reviews
-
Root-cause clustering & prevention backlog
-
Transparent handovers and clear responsibilities
FAQ
Do you support hybrid teams? Yes—remote-ready, with standards for devices, identity, and access.
Can you support rollouts? Yes, including planning, pilots, phased deployment, and documentation.
What company sizes do you support? From small teams to scaling organizations with multiple locations.
How do you measure support performance? Via ticket KPIs, SLA adherence, and recurring root-cause analysis.
Send us your current pain points (e.g., M365, devices, Wi-Fi, tickets)—and we’ll propose a tailored support setup for Munich. To the initial consultation form.