{
    "@context": "https://schema.org",
    "@type": "Service",
    "@id": "https://www.elaax.de/llm-data/service-remote.json#service",
    "name": "Remote-Service",
    "serviceType": "Remote IT Operations",
    "description": "Remote-Support, Wartung und Automatisierung von IT-Prozessen ohne Vor-Ort-Einsatz.",
    "provider": {
        "@id": "https://www.elaax.de#organization",
        "@type": "Organization",
        "name": "ELAAX IT‑Service",
        "legalName": "Daniel Bauer – Elaax",
        "url": "https://www.elaax.de",
        "logo": "https://www.elaax.de/site/templates/assets/img/logo/og_logo.jpg"
    },
    "areaServed": [
        "Deutschland",
        "Österreich",
        "Schweiz",
        "Liechtenstein"
    ],
    "availableLanguage": [
        "de",
        "en",
        "it",
        "fr",
        "da",
        "nl",
        "no",
        "fi",
        "sv"
    ],
    "inLanguage": [
        "de"
    ],
    "audience": {
        "@type": "BusinessAudience",
        "audienceType": "KMU bis 500 Mitarbeitende",
        "geographicArea": [
            "Deutschland",
            "Österreich",
            "Schweiz",
            "Liechtenstein"
        ]
    },
    "termsOfService": "https://www.elaax.de/footer/rechtliches/allgemeine-geschaftsbedingungen/",
    "deliverables": [
        "Gesicherter Remote-Zugriff (VPN, MFA, Audit Trails)",
        "Runbook-basierte Störungsbehebung und Change-Umsetzung",
        "Patch- und Update-Management für Clients und Server",
        "Regelmäßige Remote-Reviews inkl. Trend-Analysen der Tickets"
    ],
    "engagementModel": [
        "Remote Retainer",
        "Servicekontingente"
    ],
    "successKPIs": [
        "Mean-Time-To-Resolution (MTTR) < 2 Stunden bei Priorität Hoch",
        "Erstlösungsquote remote ≥ 90 %",
        "Planbare Wartungsfenster mit Null-Downtime-Ratio ≥ 95 %"
    ],
    "pricing": {
        "model": "Vertrag/Paket",
        "range": "55–100 €/h",
        "currency": "EUR",
        "billingPeriod": "stundenweise"
    },
    "serviceLevel": {
        "responseTime": "innerhalb von 24 Stunden (werktags)",
        "availability": "Remote & Vor-Ort via Partnernetzwerk",
        "escalationPath": "Direkte Eskalation zum technischen Leiter bei kritischen Incidents"
    },
    "tagline": "Schnelle Hilfe via Fernzugriff mit dokumentierten Workflows und Sicherheitsfreigaben.",
    "url": "https://www.elaax.de/remote-service/",
    "mainEntityOfPage": "https://www.elaax.de/remote-service/",
    "supportingDocuments": [
        {
            "@type": "WebPage",
            "name": "Leistungsseite Remote-Service",
            "url": "https://www.elaax.de/remote-service/"
        }
    ],
    "availableChannel": {
        "@type": "ServiceChannel",
        "serviceUrl": "https://www.elaax.de/kontakt/",
        "availableLanguage": [
            "de",
            "en",
            "it",
            "fr",
            "da",
            "nl",
            "no",
            "fi",
            "sv"
        ]
    }
}